Refund Policy

1. 14-Day Onboarding Guarantee

We are dedicated to ensuring a seamless digital transition for your institute. New institutions subscribing to Campusly have a 14-day evaluation period starting from their account onboarding date. If you determine within the first 14 calendar days that our software does not meet your operational requirements, you may request a 100% refund of your initial software subscription fee.

2. Subscription Billing & Cancellations

Campusly operates on a monthly or annual subscription schedule based on active student enrollment count:

• Subscribers can cancel or downgrade their subscription at any time by notifying their account manager with a 15-day advance notice before the next billing cycle.
• Payments already processed for the ongoing month are non-refundable once the billing cycle has commenced.
• Annual prepaid subscriptions that are cancelled early will receive a prorated refund for any full remaining unused calendar months.

3. SMS Bundles & Custom On-Site Services

Masking SMS units and custom on-site training sessions delivered by dedicated account representatives are non-refundable once consumed or provisioned with telecom operators.

4. Refund Processing Time

Approved refunds are processed via Bangladesh Bank electronic fund transfer (BEFTN) or original payment method within 7 to 10 business days of written approval.

5. How to Request a Refund

To request an account review or cancellation, please email your official institutional letterhead request to billing@campusly.bond with your Institute ID, registration details, and bank account information.